The Marketing Communicator

Social media popularity bubble

November 19, 2009 · 3 Comments

In the context of social media, I’m seeing a lot of talk about how this or that is now catching on like nothing before.

Not long ago, reports began to appear that the business-to-business world is turning to online marketing methods and increasingly planning to invest in social media marketing. Just today, I read an article on how video is “the fastest-growing media platform in history”. And this in B2B.

What proof is rapid growth of anything?

When B2B’s are “planning” to “invest in” social media marketing, what does it really mean? To a cynic, it sounds a lot like “we have no idea what it is and how it’s going to work, but it’s fairly cheap, so what the heck, let’s put some intern on it and see what happens”. Or, in the case of video, if you start from zero and produce one video, you have an indefinite growth rate. Wow.

I’m throwing down the gauntlet.

First, I would like to see those who tout social media marketing as a panacea to companies’ slowing performance in a stagnant economy somehow proving that those B2B plans to invest in social media have a chance to live. Success stories, please – something on a larger scale than selling envelopes in bulk to the corner stationery store (which is essentially a single decision-maker market that works just the same way as the consumer market). Or even viable plans.

Second, I would like to see a credible model for B2B’s to successfully use video for marketing. I’m not talking about “live user manuals” or anything in that vein, it’s been done for decades already. Do you really see a CTO of a mid-sized company putting on his headphones, turning on the sound on his computer and watching an 8-minute marketing pitch? Please.

So, am I just hopelessly old-fashioned, ignorant, fixated in traditional marketing methods? Rip me apart. The comment link is right there.

→ 3 CommentsCategories: Social media

Social media slowly maturing as marketing vehicle

November 16, 2009 · 2 Comments

It seems that among us marketers, a shift from enthusing about social media to taking a more sober look at it is taking place.

Just today, I read two blog posts that seem to give evidence to this.

In his blog {grow} Mark W. Schaefer asks Will economic recovery pummel social media? His main point is that as the economy is picking up again, people will have less time to spend on social media. First, they will be busier attending to customer needs, and second, many workplaces limit the use of social media platforms. Mark also provides an interesting hypothesis: there might be a shift of some advertising budget back to traditional media as people, for the above reasons, are less exposed to online advertising.

Christina Kerley writes in her CK's Blog how Social media gives people more control over brand messages but marketers (still!) ultimately influence what those messages will be. She alleviates the fear of many corporate marketers that they're losing control over their message out in the cyberspace by pointing out that "your company is wholly and fully in control of the quality of its brands, customer care efforts and marketing programs".

All this is good. What we need is not social media hype, but viable ways of putting it to work for us. After all, as many people before me have pointed out, social media is only a platform, it is up to us how to best use it.

What's your opinion?

Posted via email from Unorganized thoughts around marketing

→ 2 CommentsCategories: Marketing · Social media

Finnish employees want clear guidelines for social media usage

November 12, 2009 · Leave a Comment

Hill & Knowlton Finland and the research company MPS today published the results of their survey How employers and employees meet on social media, conducted in October-November this year.

Main findings:

The opinion of 20 percent of employees was that they can criticize their employees in social media, but 73 percent are careful how they speak. Loyalty to employers is strong.

Almost 40 percent of employees were of the opinion that their employer's guidelines on social media behavior can bind them on their free time. However, 72 percent of employees say they have no guidelines for social media behavior. Every second employee says they would like rules for online discussions.

One interesting fact was that many employees were prepared to look for a new job through social media, but employers are not meeting this need.

The survey included about 700 employees and 500 employer representatives from both private and public sector organizations.

If you can read Finnish, you can find the original article here.

What is the situation like in your country?

Posted via email from Unorganized thoughts around marketing

→ Leave a CommentCategories: News · Social media

Choosing your social media participation mix

November 7, 2009 · 1 Comment

With the abundance of existing social media platforms – and new ones appearing almost every week – it is difficult to put together a mix of them that works best for you.

Just in case it might help someone, here's my system:

  1. My blog: allows me to share content and comment
  2. Twitter: daily follow-up of what's going on, one-to-one conversations plus driving traffic to my other "hangouts"
  3. LinkedIn: discussion on topics that interest me in Groups plus a reserve of both talent and prospects
  4. Posterous: low-threshold way of publishing content and opinion, allows cross-posting to other sites (I'm presently sending to Twitter and my blog)
  5. My website: an information repository for those who are interested in the details of how I can help their marketing (I link to the site from all the other places I use)

I just looked up some of my business acquaintances on LinkedIn and was amazed at how few are really using it. There are many who obviously have signed up out of curiosity but then left the site alone. LinkedIn won't be of much use if you have one connection (probably the person who alerted you to the site's existence) and haven't updated your profile or anything else for months.

Then again, with something like an average 5-10% uptake of social media platforms among businesses, perhaps it's no wonder. Content/engagement marketing is a relatively new phenomenon and requires quite a lot of work. Besides, if the traditional marketing methods are producing satisfactory results, many people may not consider extra participation all that necessary. On the other hand, maybe they should gradually start to learn how to put social media to good use.

Coming back to my own social media mix, I've recently considered adding Slideshare and Scribd to it, not least because of the additional exposure they will provide. I'm a little worried, though, about search engines penalizing for duplicate content.

Any views?

Posted via email from Unorganized thoughts around marketing

→ 1 CommentCategories: Social media

Freelancing, a dance on roses (but they have thorns)

October 27, 2009 · 2 Comments

I just read a guest post on Creative Freelancing touting the benefits of becoming a freelancer. Although much of what is said in the post is true, there’s a flip side to most of those things. To save aspiring new freelancers from disappointment, I thought a reality check might be in order.

1. Freelance freedom – The writer gives independence as one of the biggest benefits of freelancing. True, you do get rid of office politics, unnecessary meetings and so on, but the point about setting your schedules yourself simply isn’t true. Although you don’t have a boss breathing down your neck, you have your clients breathing down your neck. Unlike your boss, the clients have the decisive vote on whether they will give you money or not. So, once you’ve agreed on what to deliver by when, you’d better stick to it. Failure to do so will have a lot graver consequences than your boss telling you off.

2. Liberty of choice and timings – Yes, you can decide which projects to accept and devote as much time to them as you like. Providing you have enough projects to do any choosing and clients who are willing to accept your schedules. The writer’s point about “enabling a professional to work anytime, anywhere” can easily turn into “forcing a professional to work anytime, anywhere”. Also, “full” control over projects, timelines and price is only a dream, in practice you play by your clients’ rules.

3. Cost effectiveness – It is absolutely true that because freelancers usually work from home, their daily expenses are lower. No commuting, no gas, no suits, no restaurant lunches. But, and it is a big but, working solo entails a number of costs a salaried employee has never had to worry about. Unless you want to learn accounting yourself, you need to hire an accountant. You need to get the necessary equipment to do your job (space, furniture, computer, software, office supplies). You need to build an online presence (website, at the very minimum), which takes either money or time. Before taking the jump, do some hard math.

4. Opportunities to make more money – The writer’s vision of putting your skills to worldwide use is, well, wishful thinking. Of course, you might hit pay dirt, but I would caution an aspiring freelancer against setting his or her hopes too high. Cultural differences are an efficient hindrance, unless you’re quick to grasp what moves your foreign audience—who probably doesn’t speak English. Social networking, given as a way of helping to earn “great profits”, take months, if not years, to cultivate before any financial benefit transpires. The online project forums he mentions are notorious for their rock-bottom fees.

5. Less pressure and work stress – The level of frustration and resultant stress is relatively very low in freelancing? Come on. If you don’t get assignments, you don’t get money. Let me assure you, an annoying boss is a minuscule problem in comparison with $200 on your bank account, your personal and business bills to pay and not a single job in sight for weeks.

6. No job risks – While the economic slowdown has indeed provided opportunities for freelancers, you’d be naïve to think there’s no job risk. Being employed, you may be fired, but being independent, the moment you don’t earn, you don’t eat. Calculate the risk.

At the end of the post, the writer lists things a freelancer must pay attention to in order to succeed: stay up to date with latest technologies, trends, demands and the market, and invest in continuous learning. True. And you guessed it, all this takes more time and money.

Don’t get me wrong. I’m not trying to discourage anyone from becoming a freelancer. There are many great aspects in being your own boss and carving out your own niche in business—but you need to consider whether you have the personal qualities to do it and how much uncertainty you’re prepared to handle. And you have your family to think of.

Posted via email from Unorganized thoughts around marketing

→ 2 CommentsCategories: Freelancing

What should you be doing on social media sites as a marketer?

October 24, 2009 · 2 Comments

We’re all the time reading advice to the effect that one of the main reasons for and benefits of being present on social media sites is to “listen to what your customers say about you and your brand”.

Yes, that is important. But if you’re a brand or company that would like to make money out of those conversations (somehow sounds like the raison d’etre of ANY business) I would rather advocate listening to what your potential customers are talking about among themselves. This will reveal the problems they’re grappling with right now, and will give you a chance to provide a solution.

If you’re unsure how you can monitor conversations, let me recommend an e-book by Philip Sheldrake of Influence Crowd LLP, Social Web Analytics 2008. You can download it at no cost.

Posted via web from Unorganized thoughts around marketing

→ 2 CommentsCategories: Social media

Social media best practices finding their way from the US to Europe

October 22, 2009 · Leave a Comment

Social media for marketing swamped the US, and marketers there are now recovering from the effects while at the same time busy crafting best practices and viable policies. What is the situation in Europe?

These points form the bulk of the content of Mark W. Schaefer’s interview with me, published in his blog {grow} under the heading Studying U.S. Keeps East European Marketer a Step Ahead on October 21, 2009.

Feel free to comment either here or on Mark’s blog!

→ Leave a CommentCategories: News · Social media

New: thoughts, questions and conversation-starters on Posterous

September 25, 2009 · 2 Comments

I just opened a Posterous account where I’m posting quick thoughts, questions, raves and rants about whatever catches my eye.

Social media and how to use it in marketing has been a hot topic in recent times, so my first posts are focusing on that area.

Take a look and comment!

→ 2 CommentsCategories: News · Social media

Social media as a B2B marketing tool

September 22, 2009 · 2 Comments

In recent times, we have heard a lot about social media gaining popularity among B2B marketers like never before. Does this mean sudden enlightenment – or could it be that it is only one side of the argument?

The online world is all abuzz with the phenomenal growth rates of Facebook and Twitter, the billions of minutes social media users are spending online and news about B2B companies’ surge in social media investment.
Keep reading →

→ 2 CommentsCategories: Marketing · Social media

Fixed fees or hourly rates?

August 17, 2009 · Leave a Comment

Bill Platt posted on Twitter: “When you compete on value, you will often have much more flexibility in your pricing”.

He is right.

If, as a freelancer, you charge for the whole job, not your hours, you’re doing a favour to yourself and the client. It is useful for both to first have a talk about what needs to be done to achieve the client’s objectives and how to do it in the most cost-effective way. When the job is defined in as much detail as possible, you can then send a customised estimate.
Keep reading →

→ Leave a CommentCategories: Freelancing